cv766 Privacy Policy

cv766 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who uses our services. This Privacy Policy describes in clear, plain English how cv766 collects, processes, stores, and protects your personal information when you visit our website at cv766.io, register an account, make a deposit, place a bet, or otherwise interact with any feature of the cv766 platform.

This policy applies to all personal data collected through the cv766 website, our mobile-optimised interface, email communications, and any other channel through which you engage with our team or platform. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your agreement with cv766.

cv766 is operated as an online betting and casino platform serving the Bangladesh market. All support is delivered in English, and all data processing activities described in this policy are carried out in English. If you have questions about this policy at any time, our support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

cv766 collects personal data through two primary channels: information you provide to us directly, and information we collect automatically as you use the platform. The categories of data we collect are set out below.

2.1 Data You Provide Directly

• Full legal name as it appears on your government-issued identification document.
• Date of birth (required to verify that you meet the 21+ age requirement).
• Bangladeshi mobile number (primary contact and account verification channel).
• Email address (for account notifications, transaction confirmations, and support communications).
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other).
• Payment account details: bKash number, Nagad number, Rocket number, Upay number, or card details (Visa/Mastercard) as applicable to your chosen deposit and withdrawal methods.
• Copies of identity documents (national ID, passport, or driving licence) submitted during the KYC (Know Your Customer) verification process.
• Proof of address documents when requested as part of enhanced due diligence.
• Communications you send to our support team, including the content of live chat sessions, emails, and any complaint correspondence.

2.2 Data Collected Automatically

• IP address and approximate geolocation derived from your IP address.
• Device type, operating system, browser type and version.
• Session timestamps, pages visited, features accessed, and time spent on each section of the platform.
• Betting and gaming activity records: markets accessed, wagers placed, game rounds played, outcomes, and account balance history.
• Deposit and withdrawal transaction logs, including amounts in BDT, timestamps, and the payment method used.
• Cookies and similar tracking technologies (see Section 8 for full details).

cv766 uses your personal data only for specific, documented purposes. We do not use your data in ways that go beyond these stated purposes without first notifying you and, where required, obtaining your consent.

• Account management: Creating and maintaining your cv766 account, verifying your identity, and ensuring your account settings reflect your preferences.
• Age and eligibility verification: Confirming that you are aged 21 or above and are accessing the platform from a permitted jurisdiction, in compliance with our 21+ policy.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests back to your verified payment account.
• Fraud prevention and security: Detecting and investigating suspicious activity, protecting your account from unauthorised access, and meeting our obligations under anti-money-laundering (AML) and counter-terrorism financing (CTF) requirements.
• Customer support: Responding to your queries, complaints, and requests through our 24/7 support team on Bangladesh Standard Time.
• Responsible gaming: Monitoring your play patterns to identify potential signs of problem gambling and contacting you in line with our Responsible Gaming commitments.
• Platform improvement: Analysing anonymised usage data to improve game performance, site navigation, and the overall cv766 user experience.
• Legal and regulatory compliance: Retaining transaction records and identity documents as required by applicable financial record-keeping regulations.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts to your registered mobile number and email address.

cv766 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil your membership agreement with cv766, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable law, including KYC, AML, CTF, and financial record-keeping requirements.
• Legitimate interests: Processing carried out in cv766's legitimate business interests — such as fraud detection, platform security, and analytics — where those interests are not overridden by your rights.
• Consent: Where we rely on your consent for a specific processing activity (e.g., sending promotional communications), you may withdraw that consent at any time by contacting [email protected] or updating your account notification preferences.

cv766 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and always subject to appropriate confidentiality and data protection safeguards.

• Payment processors: When you make a deposit or request a withdrawal, your payment details are transmitted to the relevant mobile financial service provider (bKash, Nagad, Rocket, Upay) or card network (Visa, Mastercard) as required to complete the transaction.
• Identity verification providers: cv766 may use third-party KYC service providers to assist with document verification and identity checks. These providers process your identity data solely on our behalf and under our instruction.
• Game technology providers: Live casino games, slots, and other gaming content are delivered by licensed third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). Your game session data (but not full identity data) may be processed by these providers as part of game delivery.
• Fraud prevention and AML partners: Anonymised or aggregated transaction data may be shared with specialist fraud prevention and AML screening services to protect the integrity of the platform.
• Legal and regulatory authorities: cv766 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal obligation, court order, or lawful regulatory demand.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections and prior notification to affected members.

cv766 retains your personal data for as long as your account remains active and for a defined period after account closure, as set out below. Data is deleted or anonymised once the applicable retention period expires, unless a longer retention period is required by law.

If you request account deletion and there is no active legal hold, regulatory obligation, or unresolved dispute preventing deletion, cv766 will anonymise or delete your personal data within 30 days of confirming the request.

cv766 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the cv766 platform.
• Encryption of sensitive data fields (including payment account identifiers and identity document scans) at rest in our database infrastructure.
• Role-based access controls ensuring that only authorised cv766 personnel with a legitimate operational need can access member personal data.
• Regular security audits and penetration testing of the cv766 platform infrastructure.
• Two-factor authentication (2FA) options available to all members for enhanced account security.
• Continuous real-time monitoring of platform traffic for anomalous activity indicative of attempted unauthorised access or data exfiltration.
• Secure, geographically redundant data storage with regular encrypted backups.

cv766 uses cookies and similar technologies (including local storage and session tokens) to operate the platform correctly and to understand how members use it. Cookies are small text files placed on your device when you visit the site. The table below describes the categories of cookies we use.

cv766 does not use advertising cookies, cross-site tracking cookies, or cookies for the purpose of building behavioural profiles for third-party advertisers. You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies will prevent the cv766 platform from functioning correctly.

As a cv766 member, you hold meaningful rights over your personal data. To exercise any of the rights listed below, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 2 business days and provide a full response within 5 business days on Bangladesh Standard Time (UTC+6).

• Right of Access: You may request a copy of all personal data cv766 holds about you, including how it is used and with whom it has been shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. For name or date-of-birth corrections, supporting identification documents will be required.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where cv766 no longer has a legal obligation or legitimate interest requiring its retention. This right is subject to regulatory retention requirements described in Section 6.
• Right to Restrict Processing: You may request that cv766 restrict processing of your data in specific circumstances, such as while a dispute is being investigated.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you provided to cv766 directly, for the purpose of transferring it to another service.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out prior to the withdrawal.
• Right to Object: You may object to processing of your data carried out on the basis of cv766's legitimate interests, subject to cv766's right to demonstrate overriding legitimate grounds.

The cv766 platform is strictly intended for adults aged 21 and above. cv766 does not knowingly collect, process, or retain personal data belonging to any individual under the age of 21. If you are under 21 years of age, you must not register an account, make a deposit, or use any feature of the cv766 platform.

If cv766 discovers or has reason to believe that a registered account belongs to an individual under the age of 21, we will immediately suspend the account, initiate age verification procedures, void all associated transactions, and permanently close the account if the age verification is not satisfactorily completed. Any funds deposited by an underage user will be returned to the original payment source.

If you are a parent or guardian and believe that a minor in your household has registered an account on cv766, please contact our support team immediately at [email protected]. We will investigate and take appropriate action within one business day.

cv766 is operated as a platform serving the Bangladesh market. The majority of data processing activities take place within systems accessible on Bangladesh Standard Time (UTC+6). However, certain third-party technology partners — including game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and cloud infrastructure providers — may process data in server locations outside Bangladesh.

Where personal data is transferred to a third-party processor located in another country, cv766 takes appropriate steps to ensure that such transfers are protected by adequate contractual safeguards, including data processing agreements that require the receiving party to apply security standards and data protection obligations equivalent to those described in this policy.

By registering an account on cv766, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh in connection with the services described above, subject to the safeguards outlined in this section.

cv766 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, applicable law, or regulatory requirements. When material changes are made, we will notify registered members via the email address or mobile number on file, or by displaying a prominent notice on the platform, with a minimum of 7 days' advance notice before the updated policy takes effect.

The current version of this Privacy Policy is always accessible at cv766.io/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the cv766 platform after the effective date of any update constitutes your acceptance of the revised policy.

If you do not agree with a material change to this policy, you should stop using the platform and may request account closure. Please contact our support team at [email protected] to initiate a closure request before the revised policy takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv766 handles your personal data, please contact our dedicated support team using the details below. All privacy-related enquiries are handled in English and responded to within 2 business days on Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy complaints: "Privacy Complaint"
• Support hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
• Response time: Acknowledgement within 2 business days; full resolution within 5 business days